1. Introduction
WalkToDoc ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit walktodoc.com or use our services.
2. Information we collect
- Account information: name, email, phone number, password, role (patient or doctor).
- Profile & health data: date of birth, gender, address, insurance info, symptoms, medical history, prescriptions and visit notes you choose to share.
- Doctor information: credentials, specialties, location, availability, fees and reviews.
- Booking data: appointments, reschedules, cancellations and visit type (in-person or virtual).
- Payment data: processed via secure third-party payment processors; we do not store full card numbers.
- Technical data: IP address, device, browser, usage logs and cookies.
3. How we use your information
We use the information to provide and improve our services, match you with appropriate providers, process bookings and payments, send service communications and reminders, ensure security, comply with legal obligations and (with your consent) send marketing.
4. Sharing of information
We share information with the doctors you choose to book, payment processors, identity verification partners, cloud and analytics providers, and legal authorities when required. We never sell your personal health information.
5. Data security
We use industry-standard administrative, technical and physical safeguards including encryption in transit and at rest, access controls and regular audits.
6. Your rights
You may access, correct, export or delete your personal data, withdraw consent, or object to certain processing. Contact us at info@walktodoc.com to exercise these rights.
7. Cookies
We use cookies and similar technologies to remember preferences, secure your session, and measure performance. You can control cookies through your browser settings.
8. Children's privacy
Our services are not directed to children under 13. Parents or guardians can book appointments on behalf of minors.
9. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via email or in-app notice.
10. Contact
Questions about privacy? Email info@walktodoc.com.